Sujith Kumar G

Implementation of Voice Banking systems for 100+ large banks and credit unions

Successful implementation of Mobile Banking Apps

Leading Cavion to Malauzai Internet Banking conversion projects

Implementation and testing of Finastra's uOpen and DPX Pay products

Execution of Cavion Internet & Business Banking implementations

Managing complex deconversion projects for Cavion and Malauzai platforms

Project Management: Proven ability to lead complex projects from inception to completion.

Technical Proficiency: Skilled in Linux , SQL, and AWS.

Problem Solving: Exceptional troubleshooting skills, ensuring quick and effective resolution of technical issues.

Client-Centric Approach: Dedicated to providing outstanding support and building strong client relationships.

Continuous Learning: Committed to staying updated with the latest industry trends and technologies.

Effective Communication: Ability to explain technical concepts to non-technical stakeholders clearly.

Team Collaboration: Strong team player with experience working in cross-functional teams.

Lead Voice Banking Implementation: Collaborate with Business Consultants, Project Managers, and stakeholders to implement Voice Banking solutions.

Business Requirement Documentation: Work with clients to complete Business Requirement Documents (BRD), explaining services and activities in detail.

Server Configuration: Create and configure server instances, including JAR file additions and property file modifications.

Database Coordination: Liaise with DB teams to prepare databases, facilitate information exchange, and verify connections.

Testing and Quality Assurance: Conduct thorough application testing, create detailed test cases, and address issues before client handover.

Issue Resolution: Troubleshoot and fix client-reported issues, collaborating with development teams when necessary.

Production Deployment: Manage changes in production environments and provide post-go-live support.

Diverse Product Implementation: Handle implementation of Cavion Internet Banking, Mobile App, and Business Banking products.

Tool Proficiency: Utilize various Finastra-created tools for product configuration and management.

Deconversion Management: Oversee Cavion deconversion processes, including file generation and service disabling as per SOW.

Product Training: Conduct training sessions for Business Consultants, Project Managers, and clients.

Process Development: Create and document implementation processes for various projects.

Technical Documentation: Develop technical documents and troubleshooting guides for support teams.

Client Reporting: Generate detailed reports on client systems, vendor details, and enabled services.

Interdepartmental Coordination: Work with DB, Operations, and Network teams to ensure smooth project execution.

R&D and QA Collaboration: Participate in testing digital applications (web and mobile) with R&D QA teams, using tools like JIRA.

Vendor Management: Communicate with third-party vendors for integration tasks.

Technology Stack: Proficient in Linux, SQL, Project Management, and AWS.

Technical Consultancy: Provide expert technical advice and break down complex concepts for users.

Client Interaction: Engage with clients for requirements gathering, needs analysis, and ongoing support.

User Acceptance Testing: Assist clients during UAT, gathering information on reported issues and diagnosing problems.

Enhancement Requests: Handle client requests for enhancements and customizations.

Timeline Management: Ensure project completion within defined scopes and timelines.

Change Request Handling: Create and manage change requests, obtaining necessary approvals.

Procurement Support: Assist Project Managers with procurement invoices.

Process Optimization: Regularly improve implementation processes and methods.

Stay Updated: Keep up with the latest in banking technology and Finastra products.

Collaborated closely with clients to obtain and process necessary files for deconversion

Systematically disabled all associated services to prepare for system shutdown

Coordinated with various stakeholders to ensure complete shutdown of all related services, including databases and network components

Managed the decommissioning process to minimize disruption to ongoing operations

Ensured data integrity and security throughout the deconversion process

Provided comprehensive documentation and reporting on the deconversion procedures

Conducted thorough analysis of existing Cavion and Malauzai systems

Developed a detailed deconversion timeline and strategy

Identified all interconnected systems and services for systematic shutdown

Worked with clients to extract all relevant data from Cavion and Malauzai platforms

Performed data integrity checks and validation to ensure completeness

Securely stored extracted data for potential future reference

Methodically disabled user access to prevent new data entry

Shutdown frontend interfaces while maintaining backend systems for data extraction

Coordinated with network teams to reconfigure firewalls and remove access points

Collaborated with database administrators to safely shut down and archive databases

Ensured proper backup of all system logs and transaction histories

Worked with IT infrastructure teams to power down and remove physical servers

Coordinated the secure disposal or repurposing of hardware components

Conducted final audits to confirm complete system shutdown

Prepared comprehensive reports detailing the deconversion process and outcomes

Held debriefing sessions with stakeholders to review the project and gather feedback

Customized the Cavion platform to align with specific client requirements

Integrated the system with existing banking infrastructure

Set up user roles, permissions, and access controls

Configured transaction limits and security parameters

Conducted thorough system testing to identify potential issues

Developed and implemented fixes for technical problems

Collaborated with the development team to address complex bugs

Performed testing to ensure fixes didn't introduce new issues

Developed comprehensive training materials tailored to different user roles

Conducted hands-on training sessions for bank staff

Created user guides and quick reference materials

Provided post-implementation support and additional training as needed

Successfully implemented Cavion Internet & Business Banking for multiple financial institutions

Reduced system downtime by 30% through proactive issue identification and resolution

Achieved a 95% user satisfaction rate post-training, as measured by client feedback

Streamlined the configuration process, reducing implementation time by 20%

Omnichannel account opening capabilities

Integration with core banking systems

Advanced identity verification and fraud prevention

Customizable workflows to meet specific institutional needs

Real-time payment processing across multiple channels

Support for various payment types including ACH, wire transfers, and instant payments

Advanced fraud detection and prevention mechanisms

Seamless integration with existing banking infrastructure

Conducting thorough requirement analysis and system design

Configuring and customizing the solutions to meet client-specific needs

Performing extensive integration testing with core banking systems

Executing comprehensive functional and performance testing

Collaborating with client teams to ensure smooth deployment and adoption

Providing post-implementation support and troubleshooting

Successfully implemented uOpen for 15+ financial institutions, reducing account opening times by an average of 60%

Led the DPX Pay integration for a major credit union, resulting in a 40% increase in payment processing efficiency

Developed and executed over 1000 test cases for both products, ensuring robust performance and reliability

Received commendation for identifying and resolving critical security vulnerabilities during the testing phase

Developing comprehensive Business Requirements Documents (BRD)

Collaborating with stakeholders to gather and refine project requirements

Creating and managing project timelines and resource allocation

Configuring and deploying VB solutions on FINASTRA data centers

Coordinating with core teams for database preparation and user information import

Setting up Voice Banking systems using Holly Management Systems and Cavion Admin Portal

Overseeing custom recording creation in multiple languages

Conducting thorough testing and quality assurance

Providing client training and ongoing support

Managing pre-go-live preparations and post-go-live support

Facilitating smooth project transitions to support teams

Developing comprehensive mobile-specific Business Requirements Documents

Coordinating with app developers for iOS and Android platforms

Ensuring seamless integration with core banking systems

Implementing robust security measures for mobile banking

Overseeing rigorous testing and quality assurance processes

Managing app store submissions and approvals

Providing client training on app management

Coordinating app launches and providing post-launch support

Data migration through generation and validation of conversion files

Comprehensive mapping of services between the Cavion and Malauzai platforms

Rigorous server and performance testing to ensure optimal functionality

Coordinating with cross-functional teams to align project goals and timelines

Overseeing the go-live process, including real-time monitoring and troubleshooting

Managing post-conversion tasks such as user support and system optimization

Real-time financial tracking and reporting

Integrated logistics management for shipping operations

Automated billing and invoicing processes

Custom reporting and analytics tools

Multi-user access with role-based permissions

Provide L1/L2 level support, addressing user-reported issues promptly

Analyze and resolve P1/P2/P3 priority issues in the support queue

Escalate complex issues to the development team when necessary

Conduct in-depth troubleshooting of customer issues

Monitor log files and job information to ensure system health

Schedule, monitor, and troubleshoot automated jobs

Perform regular maintenance activities in production environments

Apply patches and updates to production servers

Contribute to performance improvements by automating scripts

Tune platform operations and suggest enhancements

Implement and improve monitoring capabilities

Deploy and upgrade platform instances for Development/QA environments

Assist in applying patches and updates to production servers

Interact with customers to address concerns and provide solutions

Ensure timely completion of tasks within agreed deadlines

Liaise with QA, Development, and Product Management teams

Maintain detailed records of issues and resolutions

Contribute to the creation and updating of troubleshooting guides

Prepare and submit regular performance reports

Customer targeting mechanisms

Message pushing capabilities (including SMS and WAP Push)

Conversion tracking and fulfillment

Parallel data/CDR file processing for real-time campaign management

Managing L1 and L2 support tickets with strict adherence to SLA timelines

Ticket prioritization and resolution based on P1/P2/P3 classifications

Daily performance report generation for top management, including:

Number of tickets received, resolved, and pending

SLA compliance metrics

Escalated items and their status

System maintenance impacts on customer operations

Campaign success rates and failure analysis

Collaboration with business consultants for requirement analysis and campaign creation

Linux system administration for CDR file monitoring and script creation

Server status and disk space monitoring using Nagios

Microsoft SQL utilization for data retrieval and customer issue resolution

First and second level SPOC for major telecom vendors (Airtel, Aircel etc.)

New joiner and vendor training on product features and functionalities

Participation in ITS (Issue Tracking System) implementation for enhanced email queue management

Collaboration with R&D team on defect case resolution and feature implementation

Production server patch application and maintenance

Platform instance deployment and upgrades for Development/QA environments

24/7 Linux server support and maintenance

Daily health checks and proactive system monitoring

File system management, including creation, monitoring, and optimization

Server monitoring and maintenance

Bash scripting for automation and data processing

Log file management and analysis

Disk space optimization and file system administration

Microsoft SQL query optimization

Data extraction and manipulation for campaign management

Nagios for server status and resource monitoring

Custom script development for enhanced monitoring capabilities

Neon platform configuration and optimization

Campaign creation, execution, and troubleshooting

Performance analysis and reporting